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Shipping and commitment of returns
By Faberin

At Faberin, we expect makers to provide a high level of customer service as this is one of their main commitments they accept when manufacturing with us.

Manufacturers or makers are responsible for providing exceptional service to their customers and so are also responsible for establishing the conditions of shipping and return of products they market within our website.

We are confident that the makers of our community will not ship a product without being 100% satisfied with the finished product according to the designer's specifications.

Terms of delivery

In relation to shipments, the makers who are part of our community agree to respect the deadlines for preparation and shipment that have been agreed with the buyer. The makers will clearly and transparently show their shipping conditions, committing themselves to comply with them.

If there are no exceptional circumstances, they must ship the product quickly. Legal requirements regarding delivery times may vary by country and should be taken into account by makers.

Returns

The makers undertake to show clearly the return conditions of its products and to offer a quality service to its buyers, responding to any circumstance of this type.

Each country has its own laws regarding exchanges and returns, which will be taken into account by the manufacturer of your product. If you are a buyer from the European Union (EU) you have the "right of withdrawal", which means that the customer may return the item within 14 days of receipt, without having to give any explanation for it. (from 14 days after receiving an article, during which you will not have to give explanations).

Buyer protection at Faberin

In the event of disagreements or conflicts regarding a product (sending, cancellation or return) these will be resolved directly with the maker. In the unlikely event that you are unable to reach a solution with it, it will be Faberin who will open a case about the incident and help you to resolve it in the best possible way.

If after reading the article there is something you don't know and want to know, don't hesitate to contact us, we will be happy to help you with whatever you need.

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